Refund & Cancellation Policy

Because our products are consumables (food), we cannot accept returns of opened or partially consumed packs — this is for your food-safety. But if something goes wrong, we'll always make it right. Here's how.

1. Order cancellations (before dispatch)

• You can cancel an order for a full refund any time before it's dispatched.
• Email pranav.ngng@gmail.com with your Order ID as early as possible.
• Once dispatched, cancellation is not possible — but see the refund clauses below.

2. Damaged, tampered, or leaking pouches

• If your parcel arrives damaged, tampered with, or with broken/leaking pouches — do not accept the delivery if possible.
• If you've already accepted, email us within 48 hours of delivery with clear photos of:
  • the outer packaging
  • the damaged product(s)
  • the shipping label
• We'll ship a free replacement or issue a full refund (your choice) within 3 working days of verification.

3. Wrong item delivered

Received a flavour you didn't order? Email us within 48 hours with photos and Order ID. We'll dispatch the correct item at no cost and arrange a reverse pickup for the wrong one.

4. Refund window & method

• Approved refunds are initiated within 2 working days of confirmation.
• Refunds credit back to the original payment method — UPI (~1-2 days), Cards / Netbanking (5-7 working days), Wallets (~1 day).
• Shipping charges (₹35) are non-refundable except in cases of damaged / wrong / undelivered items.

5. Non-returnable situations

• Opened, tasted, or partially consumed packs (food-safety norms).
• "I didn't like the flavour" — we're sorry, but food is subjective. Try a different flavour next time (or grab the Combo!).
• Requests raised more than 48 hours after delivery.
• Products damaged due to mishandling by the customer after delivery.

6. Not delivered / lost in transit

If tracking shows the parcel is stuck for more than 7 working days, contact us. We'll raise a claim with the courier and, if the parcel is confirmed lost, offer a free reshipment or full refund.

7. How to raise a request

Write to pranav.ngng@gmail.com with:

• Your Order ID
• Registered phone number
• Clear photos (for damaged / wrong item cases)
• Brief description of the issue

We usually respond within one working day. Complex cases are resolved within 5-7 working days.

8. Escalations

Not satisfied with the resolution? Escalate to the founder directly:
Pranav, Founder, Weyne Ventures · pranav.ngng@gmail.com · +91 962-394-3101